Home › What if a buyer doesn't pay me?
If a new buyer purchases from a seller, the buyer has 24 hours to settle their invoice. After which point, sellers will have the option to cancel the transaction.
After successfully completing their first purchase, buyers have 3 days to pay after winning the item. We send automatic payment reminders to customers with unpaid invoices if they are outstanding past 24 hours of winning the item:
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We send a reminder to pay 24 hours after they win the item.
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If the customer still hasn't paid within 36 hours, we send another reminder.
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If payment isn't made within 60 hours, then we send a final reminder.
If payment isn't made within the required time-frame, the seller can:
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Cancel the transaction by going to their Items for Sale and clicking Actions > Mark as Canceled next to the Unpaid item. Buyers with multiple cancellations risk losing their ability to bid on items in the future.
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Leave the buyer negative feedback. Buyers that receive negative feedback from you are blocked from bidding on your items again.
Last updated Jan 10, 2014 08:55AM PST.