1. I received an email from Rokt after I signed up to an offer on Tophatter. Who is Rokt? Rokt is a technology platform that enhances the customer experience throughout the transaction by presenting personalized offers and suggestions. Following the transaction, you were likely presented with new and exciting offers from travel, event ticketing, retail, and other brands of interest. If you have received an email from Rokt it is most likely that you saw an offer you liked and opted in to learn more. 
     
  2. Does Rokt share my details (incl. email address) with other companies? Which ones and why? Rokt treats all of your personal data in accordance with applicable law, as set forth in detail in Rokt’s privacy policy.  This includes sharing data only when Rokt has your consent to do so. If you have any further questions regarding how Rokt uses your data please visit their privacy policy page.
     
  3. How do I unsubscribe from Rokt or partner companies? No longer interested in the offer you opted into? No problem! You can select unsubscribe on the email you received or send Rokt a note at support@rokt.com and they’ll sort it out for you. Please allow up to 48 hours for the unsubscribe to take effect.
     
  4. I signed up for an offer through Rokt and I never got the offer. Rokt is here to help! You can contact them via support@rokt.com with details of the offer you signed up for and they’ll send you a new one.
     
  5. My voucher doesn't work. Rokt is here to help! You can contact them via support@rokt.com with details of the voucher you received and they’ll send you a new one.
     
  6. What does Rokt do with my data? Rokt treats all of your personal data in accordance with applicable law, as set forth in detail in Rokt’s privacy policy.  This includes sharing data only when Rokt has your consent to do so. If you have any further questions regarding how Rokt uses your data please visit their privacy policy page.
     
  7. How do I contact Rokt? You can contact Rokt via support@rokt.com. You can also find out more about them at rokt.com.
     
  8. Is Rokt GDPR compliant? Rokt is fully compliant with GDPR. They are constantly updating their procedures to ensure data privacy is at the forefront of what they do. If you’d like to learn more about Rokt’s GDPR compliance, please visit their GDPR page.

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Last updated Aug 27, 2019 10:23AM PDT.