Sale of counterfeit items is prohibited, and sellers are required to provide accurate descriptions of items. Tophatter is a Marketplace connecting buyers with sellers, and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection.

If you are concerned about the authenticity of an item purchased on the platform, please be sure to follow these steps to request a return, and ensure appropriate action is taken:


  1. Visit My Orders
  2. Click the item
  3. Click Return this item
  4. Select Doesn't seem authentic from the reasons shown

Appropriate seller penalties will be imposed as a result of the return request for the reason, Doesn't seem authentic, and nothing further is required from you to ensure this process.

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Last updated Feb 15, 2018 02:03PM PST.