Tophatter has made refunding totally hassle-free for sellers, so sellers don’t need “all sales final” policies and restocking fees which can be unfriendly to buyers and negatively affect their overall experience.
The Easy Returns policy means that customers can request a return, no questions asked, within 30 days of shipment/delivery.
1. If a buyer has already paid and then requests a refund before an item scanned as accepted by the carrier, refund request should be honored and a full refund should be issued.
2. If a package is refused, undeliverable as addressed, or returned to the seller, a full refund should be issued.
When a customer requests a return for a delivered item, they may be issued a return label to ship their product back to the seller or issued an instant refund (particularly if the cost to return the item is greater than the cost of the refund). When a seller's item is returned, the seller will be billed for the refund amount less any seller fees incurred on the sale. In the case of an instant refund, Tophatter will absorb the full refund cost, unless the purchase being refunded does not qualify for Tophatter Seller Protection.
If a seller's account has an abnormally high rate of refunds they may be charged refund fees on future instant refunds issued, or billed for return shipping of the item from the customer. A seller’s returns can be tracked within their account on their Returns page.
Please note that all refunds must be processed in full to qualify for Seller Protection.