A refund may be requested for up to 3 days after payment, or until tracking has been provided and the order is considered shipped.

To request a refund:

  1. Visit My Orders 
  2. Click the item
  3. Click Request A Refund
  4. Select a reason, add an optional note, then click Request A Refund.

To refuse delivery:
  1. Do not open the package.
  2. Write "Refused" on the package, and either give it back to the carrier, or drop it off at the post office or carrier facility within 3 days of delivery.
  3. Make sure the carrier scans the package as "Refused" while you are present. This is important, because we can only process a refund if the package has been confirmed returned to the seller through the tracking details.
  4. Contact support and provide the Order number and corresponding tracking number in your message. If the tracking status confirms the package has been "Refused", a refund will be processed by a member of our team.

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Last updated Sep 26, 2018 10:22AM PDT.