If you already paid for an item and need to request a refund, that option is available for up to 3 days after payment, or until tracking has been provided and the order is considered shipped. 

To request a refund:

 

  1. Visit My Orders
  2. Click the item
  3. Click Request a Refund
  4. Select the reason, and click Request Refund
To refuse delivery:
  1. Do not open the package.
  2. Write "Refused" on the package, and either give it back to the postal carrier, or drop it off at the post office within 3 days of delivery.
  3. We recommend making sure the postal carrier scans the package as "Refused" while you are present. The "Refused" scan is important, as we cannot process a refund unless the package has been confirmed through tracking to be returned to the seller.
  4. Contact support and provide the Order number and corresponding tracking number in your message. A refund will be processed by a member of our team if the tracking status confirms the package has been "Refused".

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Last updated Apr 17, 2018 07:21AM PDT.