1. If a buyer has already paid and then requests a refund before an item ships, the cancellation / refund request should be honored and a full refund should be issued.

2. If a package is refused, undeliverable as addressed, or returned to the seller, a full refund should be issued.

Tophatter has made refunding totally hassle-free, so sellers don’t need “all sales final” policies and restocking fees which can be unfriendly to buyers and negatively affect their overall experience.

Visit these links to learn 
how to process a refund and how seller fees are reimbursed.

Refunds must be processed in full to qualify for Seller Protection.  

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Last updated Jun 25, 2018 12:48PM PDT.