1. If a buyer has already paid and then requests a refund before an item ships, the cancellation / refund request should be honored and a full refund should be issued.
2. If a package is refused, undeliverable as addressed, or returned to the seller, a full refund should be issued.
Tophatter has made refunding totally hassle-free, so sellers don’t need “all sales final” policies and restocking fees which can be unfriendly to buyers and negatively affect their overall experience.
Visit these links to learn how to process a refund and how seller fees are reimbursed.
Refunds must be processed in full to qualify for Seller Protection.