Yes, we offer Buyer Protection!

  1. If you are not satisfied for any reason: you may request a return for up to 30 days after delivery to receive a full refund upon return of the item. Review the FAQ: How do I return an item? for details.
  2. If you have not received an order: and it has not been confirmed delivered with a valid tracking number to the address provided at the time of payment, you can report the late delivery from My Orders by clicking the item, then clicking Where's My Item?

    ​After 60 days from shipment have passed, if the order still has not been confirmed delivered with a valid tracking number to the address provided at the time of paymenta full refund will be automatically processed. Review the FAQ: What if I haven't received my item? for more details.

We're sorry, but it is not possible for Tophatter to refund or reimburse the cost of foreign transaction fees or overdraft fees from your bank, Customs, VAT, additional postage due, or any other taxes or fees which were not included on your invoice and paid through this platform.​ If you incur these costs, we recommend consulting local import laws, as well as your post office for additional details.

For the security of our customers, only a buyer's mailing address is shared with sellers. Issues with an order should only be resolved through the options provided within the platform under My Orders. If a listing includes a seller's direct contact information, we strongly recommend using caution, as Buyer Protection does not cover any transactions that take place outside of this platform.

Tophatter, Inc. BBB Business Review

Did this help?
Last updated Sep 07, 2018 08:11AM PDT.