It is extremely important to be sure the shipping address is entered correctly at the time of payment, because the seller will ship your item to the address you provide.

If you need to request an address change for an item purchased in a live auction, you can do that for up to 5 days from the payment date or until the item has shipped- whichever occurs first. 

Address change requests are subject to approval by the seller, and are not available on Buy Now purchases.

To request an address change on a Paid order, visit My Orders, click the item, then click Change Address. You will receive a confirmation if the seller accepts the address change request.

To manage existing shipping addresses on file, v
isit Account Info, click Manage Addresses, then edit or delete an existing address, or click Add Mailing Address to add a new address.

Sellers are responsible for shipping with a valid tracking number to confirm that the item reaches the shipping address provided by the buyer at the time of payment.  

We cannot offer Buyer Protection if tracking shows the item was delivered to the shipping address provided at the time of payment and you did not receive it, or if the item was misplaced or stolen after it was delivered.

If an order has already shipped, it is no longer possible to change the address. We recommend that you contact your post office with the tracking number and request that they reroute the package to another address.

You may be eligible for refund if tracking shows the item was "Undeliverable" and returned to sender. Please contact our support team if this has occurred.

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Last updated Oct 10, 2017 10:42AM PDT.