If you already paid for an item and need to request a refund, that option is available for up to 3 days after payment, or until tracking has been provided and the order is considered shipped.

To request a refund:


  1. Visit My Orders
  2. Click the item
  3. Click Request a Refund
  4. Select the reason, and click Request Refund
To refuse delivery:
  1. Do not open the package.
  2. Write "Refused" on the package, and either give it back to the postal carrier, or drop it off at the post office within 3 days of delivery.
  3. Make sure the postal carrier scans the package as "Refused" while you are present. This is important, as we cannot process a refund unless the package has been returned to the seller, as confirmed by the tracking details.
  4. Contact support and provide the Order number and corresponding tracking number in your message. A refund will be processed by a member of our team if the tracking status confirms the package has been "Refused".

Did this help?
Last updated Feb 21, 2018 01:33PM PST.