Unpaid orders can be canceled by following these steps:
  1. Visit My Orders 
  2. Click the item
  3. Click More
  4. Choose Cancel Order, select a reason, add an optional note, then click Cancel Order.
Note: If you are using the app and have an unpaid item, you'll need to click Cancel first, then go to the menu and follow the steps above. 

Unpaid orders will be canceled automatically after 3 days, and after 24 hours for branded items.

Orders that have been paid, but not yet shipped, can be canceled within 2 hours of payment by following these steps:
  1. Visit My Orders 
  2. Click the item
  3. Click Request A Refund
  4. Select a reason, add an optional note, then click Request A Refund.

 For orders that can't be canceled, please refer to the FAQ: How can I get a refund on an order?

Did this help?
Last updated Oct 08, 2018 01:34PM PDT.