What is Pending Verification status?

Our Trust & Safety team is continually making sure that there is no fraud on the platform.  Every so often, a buyer or seller matches a certain pattern or criterion.  When this happens, our Trust & Safety team must further investigate the transaction.  For the duration of this investigation, we place the transaction on hold which is depicted by a Pending Verification status pill on your order.

What do I do when I see Pending Verification?

Nothing!  If you see an order with this pill, you don't need to do anything.  Tophatter will investigate the transaction.  While the transaction is in this status, please do not contact the buyer or ship the order.  Shipping an order when it is in this state will void your Seller Protection.

The vast majority of transactions are released from hold the same day.  Some may require more time.  If we determine that the transaction was indeed fraudulent, we automatically refund the buyer and message the buyer directly.  If the order is released from the hold, then you are free to ship.

What does this mean for the seller?

What does this mean for the buyer?
How do I know I can ship the order?

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Last updated Feb 07, 2019 11:46AM PST.