1. If a buyer has already paid and then requests a refund before an item ships, the cancellation / refund request should be honored and a full refund should be issued.
2. If a package is refused, undeliverable as addressed, or returned to the seller, a full refund should be issued.
Tophatter has made refunding totally hassle-free for sellers, so sellers don’t need “all sales final” policies and restocking fees which can be unfriendly to buyers and negatively affect their overall experience.
Visit these links to learn how to process a refund and how seller fees are reimbursed.
Refunds must be processed in full to qualify for Seller Protection.